Terms & Conditions

Welcome to PorulHub (the "Software"), a billing and inventory management POS software suite developed, owned, and distributed by Techfics Pvt. Ltd. ("Techfics", "we", "us", or "our").

By purchasing a license key, downloading, installing, running, or otherwise utilizing the Software, you (the "Licensee", "User", "Client", or "Customer") agree to be legally bound by these Terms and Conditions (the "Terms"). If you do not agree with any part of these Terms, you must not install or use the Software.

1. Software License Grant & Activation

Subject to payment of the applicable one-time license fee, Techfics grants the Customer a non-exclusive, non-transferable, revocable, limited license to install and run the Software on a single designated physical Windows computer machine (the "License").

• Single Machine Lock: Each license key is cryptographically bound to the unique hardware identifiers (HWID) of a single physical device. Multiple counters or machines require separate licenses.
• License Transfers: Transferring a license to a new physical computer due to hardware upgrades or failure is subject to security verification and may require an active Annual Maintenance Contract (AMC) or a transfer processing fee.
• Prohibitions: The Customer shall not reverse engineer, decompile, decrypt, disassemble, modify, or create derivative works of the Software, including bypassing any licensing validation modules.

2. Offline-First Architecture & Data Isolation

PorulHub is designed to prioritize data privacy and operational continuity by operating without a central cloud server.

• Local Database: All sales, purchase records, inventory counts, composition matrices, billing histories, and customer databases are saved directly to a local, encrypted SQLite database file on your hard disk drive.
• No Cloud Syncing: Techfics does not possess, transmit, copy, or maintain any copies of your transactional or master data on its servers. The database is entirely isolated on your local computer.
• Internet Requirements: Active internet connections are only established for Razorpay licensing checks, e-invoicing GSP portal uploads, and standard system updates.

3. Data Loss, Corruption, & Disclaimers

Accordingly, the Customer explicitly acknowledges and agrees that Techfics Pvt. Ltd. shall not be held responsible, liable, or accountable for any loss of data or data corruption, including but not limited to:

1. Hardware Failure: Hard drive crashes, SSD write-errors, physical computer damage, or component degradation preventing database access.
2. Power & System Failures: Sudden power outages, voltage spikes, system hangs, or improper shutdowns that cause database write disruptions or file corruption.
3. Operating System Issues: Windows registry errors, operating system crashes, driver conflicts, or automated OS updates that render the application or directory unreadable.
4. Cybersecurity Incidents: Ransomware, malware, viruses, trojans, or unauthorized local network intrusions that encrypt, compromise, or delete local data files.
5. User Action: Accidental deletion of the database files, directory movements, or unauthorized manual modifications of the local database files using third-party SQLite software.

4. Backup Configuration & Customer Obligations

Although PorulHub provides automated local backup schedulers (defaulting to 3:00 PM and 9:00 PM daily), this mechanism is a local convenience tool only.

• Backup Location Setup: The Customer is solely responsible for specifying the backup file path and ensuring that it writes to a separate, reliable physical medium (e.g., a physical external hard drive, dedicated USB storage, or secure Network Attached Storage (NAS) device). Saving backups on the same primary drive as the installation file does not protect against drive failure.
• Backups Monitoring: The Customer must regularly review backup folder directories to ensure backup files are successfully generated, are non-zero in size, and are not blocked by Windows permission policies.
• Restoration Testing: The Customer is advised to periodically conduct restoration drills in a sandbox environment to verify backup integrity. Techfics does not inspect, validate, or guarantee the restorable state of any automated backup files.

5. Data Accuracy, Accounting, & Regulatory Tax Compliance

PorulHub offers specialized presets (e.g., Pharmacy near-expiry alerts, IT serial lookups, Textile linear cuts, and Dine-In floor plans) along with a GSP e-invoicing gateway and automated tax calculation engines (CGST/SGST/IGST and flat VAT).

The Customer acknowledges that Techfics shall not be held liable for:

• Tax Calculations & Filings: Any mathematical errors, misapplied tax brackets, incorrect CGST/SGST separations, or failures to report correct transaction amounts to state or national tax authorities.
• Compliance Gates: Failures, timeouts, validation errors, or omissions of e-invoice uploads via Government GSP portals. It is the Customer's duty to monitor compliance queues and resolve discrepancies manually when government APIs reject standard uploads.
• Pharmacy & Medical Risks: Any clinical, dispensing, or operational errors resulting from incorrect composition salt lookups, missed restricted-substance validation flags, or outdated drug expiration records.
• IT & Serial Accountability: Mapped serial errors leading to invalid manufacturer warranty repairs or dispute resolutions with distributors.

6. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. TECHFICS PVT. LTD. DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE SOFTWARE WILL OPERATE WITHOUT INTERRUPTIONS OR CRASHES, OR THAT ALL BUGS AND DEFECTS WILL BE RESOLVED.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TECHFICS PVT. LTD., ITS DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF SALES, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITY, CORRUPTION OR LOSS OF DATA, OR LOSS OF GOODWILL) ARISING OUT OF OR IN CONNECTION WITH THE INSTALLATION, PERFORMANCE, USE, OR INABILITY TO USE THE SOFTWARE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, INDEMNITY, NEGLIGENCE, OR OTHERWISE), EVEN IF TECHFICS PVT. LTD. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

UNDER ALL CIRCUMSTANCES, THE MAXIMUM AGGREGATE LIABILITY OF TECHFICS PVT. LTD. TO THE CUSTOMER FOR ANY AND ALL CLAIMS ARISING FROM THESE TERMS OR THE SOFTWARE SHALL BE STRICTLY LIMITED TO THE ACTUAL LICENSE FEES PAID BY THE CUSTOMER TO TECHFICS FOR THE INDIVIDUAL MACHINE LICENSE IN QUESTION IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8. Annual Maintenance Contract (AMC) & Support Terms

Technical support, patch updates, and troubleshooting assistances are governed by the AMC terms.

• First Year: Support and version updates are included free of cost for the first twelve (12) months following initial license activation.
• Subsequent Years: Support after the first twelve months requires an active Annual Maintenance Contract (AMC) renewal. Renewals are subject to the pricing structures posted on our website at the time of renewal.
• Scope of Support: AMC covers remote debugging of Software execution bugs, setup configuration assistance, and Software patch installs. AMC does not cover local operating system fixes, database recovery/repair, hard drive recovery, local network infrastructure setups, or printer hardware repair.

9. Governing Law & Dispute Resolution

These Terms and your use of the Software shall be governed by and construed in accordance with the laws of India, without regard to conflicts of law principles. Any legal actions, suits, or proceedings arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Tenkasi, Tamil Nadu, India.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

• Company Name: Techfics Pvt. Ltd.
• Registered Web Portal: porulhub.com
• Support & Sales Email: posglobal@techfics.com
• Helpline Number: +60 1 22 85 6543